Software/hardware maintenance and support agreement.
Sample
"A. ## has been granted a licence to use software supplied by ## for use with POINT OF SALES HARDWARE
B. ## has agreed to maintain the software for ## on the terms and conditions set out in the understanding.
1. PROVISION of MAINTENANCE SERVICES ## will provide ## with Maintenance Services for each maintenance period for which ## pays Maintenance Fee.
2. DETAILS of MAINTENANCE SERVICES
2.1 The provision of Maintenance Services means that ## will, during maintenance hours:
2.1.1 promptly inform ## of, and promptly rectify any failures, defects or errors in the software/hardware (whether notified by ## to ## or vice versa);
2.1.2 provide telephone support for ## users of the software/hardware in the form of consultations, assistance and advice;
2.1.9 advise ## as soon as any new versions of the software, providing major new functionality, become available."
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Software/hardware maintenance and support agreement
